Terms & Conditions

TERMS & CONDITIONS

By browsing, purchasing and/or using NorCal Preppers, you acknowledge that you have read and agree to be bound by all the below terms and conditions and to comply with all applicable store policies, including terms of service, shipping conditions and customer payment agreement. If you do not agree to these terms, cease using this site immediately.  

RETURNS

NorCal Preppers offers a 30 Day return policy on all its orders. NorCal Preppers will not accept any return that is over 30 days from the point of purchase. All returns are subject to a 25% restocking fee. All returns MUST be issued a RMA (Return Merchandise Authorization) to be considered a legitimate return. All requests for RMA’s must be submitted via email to sales@norcal-preppers.com. The customer must reference their order number in the email. We will reply to RMA request within 72 business hours. 

The customer is responsible to all shipping charges for returning the items. All items returned must be unused and in 100% resellable condition. Once the items are returned and verified to be in good condition, we will refund the customer’s credit card that was used to place the order. The customer will only be refunded for the price of good sold. NorCal Preppers policy is to not refund the cost of shipping to the customer.

 

All returns need to the shipped back to the following address:

NorCal Preppers Center  Returns              

290 Lindbergh Ave.              

Livermore, CA 94551

 

All returns MUST have the issued RMA number written clearly on the outside of every package. 

 

NorCal-Preppers will not accept returns on any special ordered products.

 

Any returns that do not follow NorCal Preppers terms for returns are considered an unauthorized return. The customer understands that it is NorCal Preppers decision to process the return and customer refund. There is no guarantee that we will process the return if the correct procedures were not followed. The customer will be responsible for any additional shipping fees if NorCal Preppers has to reship the customer’s package(s). 

 

In cases where the customer was shipped incorrect merchandise, defective merchandise or damage due to shipping, NorCal Preppers may require the items to be shipped back. In these cases, NorCal Preppers will arrange a shipper call tag. The shipper will make 3 attempts to pickup the merchandise. The customer is responsible to be available for the delivery driver to pick up the packages. If the shipper fails to pickup the call tag package(s), the responsibility will fall on the customer to ship back the incorrect, defective or damaged product to NorCal Preppers. The shipper call tag will be issued for the address that the product was originally shipped to. If the correct pickup address differs from the original shipping address, the customer must give the new address at the time that they email NorCal Preppers about the incorrect, defective or damaged product. Once the call tag has been issued, if any changes need to be made to the pickup information, the customer will be responsible for any additional shipper fees.  

REFUNDS

 

Refunds are issued once the damaged, returned or defective merchandise has been returned and inspected. It is not NorCal Preppers policy to refund orders until they have been received back at our Livermore, CA facility. For the customer to be issued a refund, they must follow all the rules listed under “Returns”.

 

Some banks take 5-10 business days to post credits to accounts. Please allow this amount of time before calling NorCal Preppers and inquiring about the status of your refund. Nexis Preparendess will email you a receipt for the refund within 72 business hours of receipt of the returned merchandise.  

 

ORDER CANCELATIONS

NorCal Preppers will only accept an order cancelation within 24 hours of placing the order. All order cancelation requests must be made via email to sales@norcal-preppers.com. The customer must reference their order number in the email. We will respond to your request within 24 business hours. All order cancelations are subject to a 15% cancelation fee. Orders cannot be canceled after leaving our facility.  

DEFECTIVE / DAMAGED MERCHANDISE

NorCal Preppers will replace any damaged or defective merchandise sent to the customer. The customer is responsible to inspect the merchandise received and respond to NorCal Preppers within 10 calendar days or receipt of the order.

 

All damaged and defective replacement requests must be made via email to sales@norcal-preppers.com. The customer must reference their order number in the email and clearly list the products and type of damage or defectiveness. We will respond to your request within 24 business hours. 

 

The customer may be responsible to repackage the damaged or defective merchandise. The customer may be emailed a UPS Label to ship the damaged product back to either NorCal Preppers Sor the manufacturer of the defective merchandise. 

 

In cases where the customer was shipped incorrect merchandise, defective merchandise or damage due to shipping, NorCal Preppers may require the items to be shipped back. In these cases, NorCAl Preppers will arrange a shipper call tag. The shipper will make 3 attempts to pickup the merchandise. The customer is responsible to be available for the delivery driver to pick up the packages. If the shipper fails to pickup the call tag package(s), the responsibility will fall on the customer to ship back the incorrect, defective or damaged product to NorCal Preppers. The shipper call tag will be issued for the address that the product was originally shipped to. If the correct pickup address differs from the original shipping address, the customer must give the new address at the time that they email NorCal Preppers about the incorrect, defective or damaged product. Once the call tag has been issued, if any changes need to be made to the pickup information, the customer will be responsible for any additional shipper fees. 

 

In the event of defective or damaged merchandise, NorCal Preppers reserves the right to replace said product with an item of equal or greater value. 

 

PRODUCT WARRANTIES

 

Damaged or defective merchandise will be replaced with product of equal or greater value.  For items with manufacturers warranties (i.e., generators), the customer is responsible for registering their product with the manufacturer and contacting the manufacturer if warranty work is needed. 

SHIPPING CONDITIONS

The customer will be responsible for any shipping fees assessed by the carrier after the product has shipped. UPS charges an $12.35 fee per box shipped for any address changes after the product has shipped. All shipping address changes must be made via email to sales@NorCal Preppers.com. Address changes are not guaranteed. A sales representative will contact you about making arrangements to pay the UPS fee. 

 

It is the customer’s responsibility to be available for receipt of shipments. Generally, shippers will make three attempts to deliver a package before holding it at the local terminal for pickup. In most instances, they will hold the package for five days before sending it back to NorCal Preppers as undeliverable. All undeliverable shipments are subject to a 25% restocking fee. The customer will be responsible for any additional shipping charges to reship the product out that was returned as undeliverable. 

 

All refused shipments are subject to a 25% restocking fee and the customer is responsible for all shipping fees. 

 

Shipment tracking information can be made by request via sales@norcal-preppers.com. Shipping tracking information is not guaranteed to be correct. 

 

The customer understands that they will be responsible for any shipping charges due to shipping damage if they do not report the damage to NorCal Preppers within 72 business hours. The customer must email sales@norcal-preppers.com and list in detail the order number, and type(s) of damage.

 

NorCal Preppers is not responsible for any delays in shipments and increased transit times. Transit dates and times are provided by the shipper and are not guaranteed by NorCal Preppers. Delivery dates and times may be increased during seasonal peak times, weather conditions, natural or man made disasters and acts of God. Under no circumstance are these delays grounds for an order being cancelled with NorCal Preppers. 

 

FREIGHT SHIPMENT CONDITIONS

 

Freight shipments are subject to all the above conditions under “Shipping Conditions”. 

 

All freight shipments are shipped via a common freight carrier. All shipments are shipped dock-to-dock unless otherwise requested. If any special services are required, the customer must inform NorCal Preppers at the time of placing the order or be subject to additional freight fees. Special services such as lift gate service, inside delivery, residential freight shipments or appointments necessary may be an additional cost to the customer after checkout. The customer understands that any additional services that are required after the product has shipped are completely the responsibility of the customer to pay. 

 

The customer understands that they must also be able to receive the shipment when it’s delivered. Freight companies charge a minimum of $125.00 fee if they are required to attempt a re-delivery if the shipment was unable to be received and no one was there the receive the order. If the customer can not receive the shipment for over 1 day, freight companies charge $50.00 per day to store each pallet that was unable to be delivered. The customer understands that they are responsible to pay any of these additional fees if they do not abide by the rules listed herein. 

 

SHIPPING OVERSEAS (Shipping outside of the United States)

 

All orders that have a shipping address outside the United States of America must be paid in advance to shipping. Once the payment has been received and verified, NorCal Preppers will release the goods for shipping. 

 

The customer understands that they are responsible for any taxes, licenses, duties, tariffs, permits or similar governmental authorizations necessary for the exportation and importation of the product. NorCal Preppers is not responsible for any charges that might incur after the goods have left our possession. Any additional shipping fees are directly between the shipping company and the customer. 

 

The purchaser understands of the need to inform NorCal Preppers of any certificates of origin or other special documentation, export packaging or product marking prior to the order shipping. The customer acknowledges that they are not a representative of NorCal Preppers. and agrees to comply with all the conditions of the Foreign Corrupt Practices Act.

 

NorCal Preppers will not refund any shipping charges if the goods are returned or refused by the shipping destination country. In addition, any returned good or goods are subject to a 25% restocking fee. 

 

NorCal Preppers does not accept orders where the billing address is outside the United States of America. The customer must have an address inside the United States of America for the bill to be received and paid for in US currency.

 

NorCal Preppers does not accept foreign banks checks as an acceptable form of payment. All payments must be made by either an acceptable credit card or a bank check issued by a bank located within the United States.  

 

SHIPPING TO A DISASTER ZONE

 

The customer understands that NorCal Preppers will not be held responsible for any shipping delays when shipping into a known disaster zone. By placing an order, the customer agrees that they have contacted the shipper and are aware of any delays that might incur do to events in the destination region. 

 

COLLECT FREIGHT SHIPMENTS

 

NorCal Preppers does offer freight collect shipping on the customers UPS or FedEx accounts. The order must qualify for this condition and it is up to the discretion of NorCal Preppers to allow the order to be shipped collect.

 

NorCal Preppers will call and verify that the customer's UPS or FedEx account number is active and current. If the account fails to show active or current, or if there has been fraudulent transactions on the account, NorCal Preppers will not ship collect on the account.

 

All collect freight shipments are subject to a $2.50 handling fee per box shipped and a $40.00 handling fee per pallet if the shipment was sent via common freight carrier.

 

The customer understands that they will be financially responsible for any freight carrier chargebacks due to the customer failing to authorize the shipment or failing to pay the freight carrier. The customer must fill out and return the collect freight authorization form prior to the shipment leaving our location. You may request a form by emailing sales@norcal-preppers.com.

 

PRODUCT CHANGES

 

Product descriptions, pictures and specifications are an approximate and are for general guidance only. Manufacturers are constantly updating and changing their products. NorCal Preppers does its best to keep up with all the changes to descriptions and product colors. Pictures are a general display for the listed product and NorCal Preppers does not guarantee that you will receive the exact product that is pictured. NorCal Preppers is not responsible for any color changes to products or minor text discrepancies that do not lower the value of the product.  

ORDER FULFILLMENT

NorCal Preppers prides itself with fast turn around times on orders. NorCal Preppers is a “kitting” facility, which means all our kits are “built to order”. This allows us to insure the freshest stock on perishable items in your kit as we are not shipping you a kit that was built several months ago. All normal stock kit orders usually ship within 72 business hours from receipt of the order. Ala carte orders usually ship within 48 business hours from receipt of order.

 

During high peak times and seasonal peaks, our lead times may slow down a little due to the high volume of orders received. All orders will be filled in the order received. NorCal Preppers does not guarantee any lead time on fulfillment and the above listed times are an approximate estimate. 

 

On larger orders the lead times may increase if the order includes custom kits, large amounts of back orders or kits that require items to be shipped to our facility to be assembled. The customer may request a specific lead time via sales@norcal-prfeppers.com or contacting their account representative. NorCal Preppers does not guarantee any lead time on fulfillment and all lead times are an approximate estimate.

BACK ORDERS

NorCal Preppers strives to keep all products in stock at all times. At times though, there may be items that are not currently in stock. If your order contains an item that is on back order, you will be shipped all the products that NorCal Preppers currently has in stock. Once all the backordered items have come in, the customer will then receive a second shipment with the full remainder of products that were on backorder. 

 

Requests for lead times on back orders may be made by email to sales@norcal-preppers.com. Dates are an estimate and NorCal Preppers is not responsible for any lead times that are extended beyond the estimated dates provided. 

DISCONTINUED ITEMS

In the event where a customer orders a higher quantity of an item we have in stock, and we can not fulfill the remainder of the order due to the item being discontinued by the manufacturer, NorCal Preppers will refund the amount for the number of items it was unable to fulfill. NorCal Preppers will also refund the percentage of tax and shipping based on the number of items that we were unable to fulfill.  

 

CUSTOMER PRODUCT RESPONSIBILITY

 

By placing an order with NorCal Preppers, the customer assumes the responsibility to have or to gain the knowledge of how to use the product. It is the customer’s responsibility to follow any instructions, manuals or procedures for said product. NorCal Preppers is not responsible for any product malfunctions, damage to self or property made by any product ordered from this store.  

 

CUSTOMER PAYMENT AGREEMENT

 

It is the customer’s responsibility to make sure they have sufficient funds on the credit card used for purchase prior to the placement of the order. The customer is responsible the keep track of their purchase and check the bank statement for correct charges. NorCal Preppers will make attempts to rerun any declined credit cards for 30 days after the date of purchase. The customer may be responsible for any processing fees associated with the attempts to gain funds for goods purchased on a declined credit card. Reprocessing fees run $10.00 for every attempt to charge a declined credit card. 

 

In the event that the customer initiates a credit transaction chargeback that results in a debit to our account, the customer understands that NorCal Preppers will attempt to recollect funds from the original form of payment plus a $35.00 chargeback processing fee. In the event that funds are unable to be retrieved, the customer understands that all documentation and charges will be issued to a dept collection agency. In addition, any uncollected transactions will be reported to Experian, Trans-Union and Equifax credit agencies. 

 

It is the customer’s responsibility to make sure they have sufficient funds within their bank account to cover any checks written to NorCal Prfeppers. The customer understands that they will be responsible to pay any funds owed on returned checks marked as NSF (Non Sufficient Funds) from the bank plus a $50.00 returned check fee. In the event that the customer refuses to make restorations of payment or is unreachable, the customer understands that all documentation and charges will be issued to a dept collection agency. In addition, any uncollected transactions will be reported to Experian, Trans-Union and Equifax credit agencies. 

 

EXPIRATION DATES

 

NorCal Preppers sells a number of perishable items that have expiration dates. NorCal Preppers strives to keep the freshest stock on hand at all time; however we are subject to the distribution from our suppliers and having to warehouse these items for short periods of time. NorCal Preppers does not guarantee that you will receive product with the complete term of advertised shelf life. In the event that you receive a product that has less than 80% of the advertised shelf life, NorCal Preppers will refund a prorated rate based on the amount of shelf life that had expired past 80% of the original shelf life. NorCal Preppers will not issue refunds for perishables that have loss less that 80% of their advertised shelf life at the point it shipped. The customer also understands that receiving a product that has less than 80% of the original advertised shelf life is not grounds for order cancelation or a return being issued.  

 

OVERSIZED / OVERWEIGHT ITEMS

 

Many of the items that NorCal Preppers sells are considered either oversized or overweight by UPS’s shipping standards. Any single item that is over 75lbs. or combined length and girth exceeds 84 inches is considered an oversized / overweight item by UPS. NorCal Preppers is not set up to calculate the correct amount of shipping for these items upon checkout. Any item that is considered either oversized / overweight will have a disclaimer in the product description. 

 

The customer understands that they are responsible for the difference in shipping after checkout. The customer will only be charged for the actual shipping costs that NorCal Preppers is charged by the carrier. The customer’s form of payment that was used to place the order will be charged the amount of the difference. If the form of payment is declined or unusable, a representative from NorCal Preppers will contact the customer to make other arrangements for payment. The customer’s order will be held until arrangements for payment have been made. 

 

The customer can contact sales@norcal-preppers.com prior to placing the order for a quote for the total amount of shipping they will be charged.